Proline provides comprehensive management of our client’s properties in an effort to achieve the goals and objectives of the property owner. We provide quality service by planning for the future and working to maximize your returns, both in terms of income and value.
Some of the services we provide are:
- Designated Trust Account – maintain a designated trust account for each building. Trust account balances earn interest and there are presently only minimal service charges on our bank accounts.
- Prompt Reporting – monthly financial statements and net proceeds are forwarded by the end of each month.
- Detailed Reporting – all our statements contain figures for the current month and year to date for maximum convenience. With each summary statement is a detailed listing by suite of all rental income received for the month, as well as a detailed disbursement statement outlining all expenses paid for the month by category. Where requested by our clients we will also set up annual budgets so we can both monitor the performance of the buildings.
- Supervision – Select, train, supervise on-site caretaking staff and ensure proper rental and building policies are being followed.
- Policies & Procedures – We have established policies and procedures for our on-site caretakers to follow to ensure proper rental and maintenance procedures are carried out.
- Repairs & Maintenance – We utilize independent handymen and trades for all maintenance functions. We do not have an in-house maintenance division and thus have no conflicts of interest when it comes to providing maintenance services. With the volume of work we are able to provide many of our key trades enable us to achieve extremely good rates for our clients. All of our trades’ rates are passed through to the clients at cost; we do not mark up any of the buildings invoices.
- Bulk Purchase – As noted above, while we are able to obtain beneficial rates on our trades, we can also obtain significant reductions on property insurance, oil purchase and general supplies.
- 24 Hour Availability – One of our property managers is available 24 hours a day to support the site staff in the event of an emergency.
- Arbitration Expertise – As the Residential Tenancy Act becomes increasingly complex it is important that documentation be accurate and enforceable. We have experience at Arbitrations and Arbitration Review Panel hearings. One of our property managers has done seminars for apartment owners to guide them through the arbitration process and usually takes the lead on complex arbitrations.